Terms & conditions.

1. Confirmation of an edition (please read before booking flights)

Every Chillz edition runs only once a minimum number of confirmed, paid guests is reached. This minimum is what makes the group, the private boats and the hosted format work.

We send a written confirmation email as soon as an edition is confirmed. Until you receive it, the edition is not guaranteed to take place.

For this reason, we strongly advise you not to book flights, extra nights or any other travel before receiving that confirmation email. Chillz cannot reimburse, exchange or compensate any flight, hotel, transfer, visa or insurance cost booked before the edition is confirmed — whatever the reason.

If an edition is not confirmed, you choose between a full refund of everything you paid to Chillz, or a transfer of your payment to another edition.

2. Application & selection

Every application is reviewed individually. Submitting an application does not reserve a spot: your spot exists once your application is accepted and your payment is received.

If your application is not accepted, you pay nothing. If you have already paid and we cancel your participation on selection grounds, you are refunded in full.

3. Prices, currency and payment

Catalogue prices are set in euros (EUR). Prices shown in other currencies are indicative conversions for guidance only; payment is always charged in US dollars (USD) and your bank's rate and any foreign-exchange fees apply.

You can pay in full, or in 3 installments. Paying in 3 installments adds 20% to the total price. Installments are due on the schedule confirmed in your payment email, and all installments must be settled before the edition starts.

Early-bird pricing (−20%) applies to bookings made more than 8 weeks before the edition start date, subject to availability.

Payments are processed by our secure payment provider. Chillz never stores your card details.

4. What's included and what isn't

Included:

• Accommodation for the whole stay as described on the edition page
• Meals and activities listed on the program
• Guests, coaches and speakers scheduled for the edition
• Airport transfers in Phuket on the official arrival and departure days
• The Chillz host team on-site

5. Not included

The following remain at your expense:

• International and domestic flights
• Travel and cancellation insurance (strongly recommended)
• Visa fees where applicable
• Meals, drinks and activities outside the program
• Spa treatments, personal purchases and extras charged by the hotel
• Single-room supplement where requested

6. Changes to the program

Dates announced as “to be confirmed” become firm in the confirmation email. Chillz may adjust the venue, activities or daily schedule for weather, safety, supplier or force-majeure reasons, and will always replace an activity with one of an equivalent standard.

Such adjustments do not give rise to a refund.

7. Cancellation by you

Cancellation requests must be sent in writing to contact@emmanuellevandepitterie.com.

• More than 90 days before the start date: refund of amounts paid, less a €250 administrative fee
• Between 90 and 45 days: 50% of the total price remains due
• Less than 45 days before the start date: the total price remains due
• In every case you may transfer your spot to another edition within 12 months, subject to availability and any price difference

8. Cancellation by Chillz

If Chillz cancels a confirmed edition — for any reason, including low enrolment, supplier failure, weather, illness or force majeure — you choose between a full refund of every amount you paid to Chillz, or a credit transferable to another edition within 12 months.

To be completely transparent: Chillz's financial liability is limited to the amounts you actually paid to Chillz. It does not extend to flights, hotels booked separately, transfers, visas, insurance or any other third-party booking, and Chillz is not liable for indirect or consequential losses. This is exactly why section 1 asks you to wait for the written confirmation email before buying flights.

That said, we're human and we care about the people who trust us. In practice we do everything we reasonably can to make things right: we give you as much notice as possible, we help you rebook or reschedule, we support your travel-insurance or airline claim with written documentation, and where an edition is moved rather than cancelled we hold your spot at the price you paid. None of this creates a legal obligation to reimburse third-party costs — it's how we work, and it's why travel insurance is strongly recommended.

9. Conduct

Chillz editions rely on respect and good faith. Behaviour that endangers or harms other guests, our team or our partners can end your participation immediately, without refund.

10. Insurance, health and travel documents

You are responsible for a valid passport, any required visa, and for checking health requirements for Thailand. Travel insurance covering cancellation, medical costs and repatriation is strongly recommended and may be required for certain activities.

11. Images

Photos and videos are taken during editions and shared with the group. Tell us in writing before the edition starts if you do not want your image used publicly, and we'll respect it.

12. Personal data

The data you provide in an application is used only to review it, organise your stay and contact you. It is never sold. You can request access or deletion at contact@emmanuellevandepitterie.com.

13. Questions

Email contact@emmanuellevandepitterie.com or message us on WhatsApp at +33 6 29 41 02 14. These terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-law rules, and any dispute is submitted to the competent courts of the State of Delaware.